Terms and Conditions

1. Acceptance of These Terms

By accessing or using this website, creating an account or participating in any available service, you confirm that you have read, understood and agreed to these Terms and Conditions.

These Terms should be read together with our Privacy Policy, Responsible Gambling information, applicable promotional conditions and any rules displayed for individual games or services.

2. Eligibility

You may only register for and use an account when you satisfy all eligibility requirements applicable to you.

By using the services, you confirm that:

• You have reached the minimum legal gambling age that applies in your location
• You are legally permitted to access and use the services
• You are acting on your own behalf and not for another person
• The information submitted during registration is accurate and current
• You are not subject to an active self-exclusion or other account restriction that prevents participation
• Your use of the services does not violate any applicable law, court order, contractual obligation or regulatory restriction

It is your responsibility to determine whether accessing or using the services is permitted in your location.

We may restrict access from certain countries, regions, devices or networks when required for legal, operational, security or compliance reasons.

3. Account Registration

Users may be required to create an account before accessing certain services.

When registering, you must provide complete, accurate and up-to-date information using your own identity and contact details.

• Only one account may be registered per person unless expressly approved otherwise
• Accounts may not be sold, transferred, shared or operated on behalf of another person
• False, misleading, incomplete or unverifiable information may result in account restrictions
• You must update your account details when relevant information changes
• We may request additional information or documents before activating or continuing to provide account services

Registration does not guarantee that an account will be accepted, activated or remain available.

4. Account Security

You are responsible for protecting your username, password, verification details and any device used to access your account.

• Use a strong and unique password
• Do not share login credentials or security codes
• Do not leave your account signed in on a shared or unattended device
• Review your account activity regularly
• Contact support promptly when unauthorised access is suspected

Account activity completed using valid login credentials may be treated as authorised unless there is sufficient evidence of unauthorised access.

5. Identity and Account Verification

We may conduct identity, age, location, payment, security and account ownership checks before or during the provision of services.

Verification may require information or documents such as:

• Government-issued identification
• Proof of address
• Proof of payment-method ownership
• Source-of-funds or transaction information
• Additional information reasonably required to review account activity

Account access, deposits, participation or withdrawals may be restricted while verification or security reviews are incomplete.

Documents must be genuine, readable, current where required and belong to the account holder.

6. Deposits and Payment Methods

Available payment methods may vary depending on the user’s location, account status, selected currency and the services currently supported.

Unless expressly approved otherwise, deposits should be made using a payment method registered in the account holder’s own name.

• Minimum and maximum transaction limits may apply
• Processing times may vary between payment providers
• Payment providers may impose separate fees or exchange-rate adjustments
• Third-party payments may be rejected or held for review
• Deposits may be delayed, declined or reversed for security, verification or technical reasons

A transaction appearing as pending does not necessarily mean that it has been successfully received or credited.

7. Withdrawals

Withdrawal requests are subject to account verification, payment review, transaction limits and applicable security procedures.

Where reasonably possible, withdrawals may be returned to the original payment method or another verified payment method belonging to the account holder.

Processing times may vary due to:

• Identity or payment-method verification
• Security and transaction reviews
• Payment-provider processing times
• Banking days, public holidays or service interruptions
• Incorrect, incomplete or outdated payment information
• Unresolved promotional, account or transaction requirements

A submitted withdrawal request does not guarantee immediate approval or completion.

8. Account Balances and Transaction Errors

Account balances displayed on the website may be subject to verification, correction and reconciliation.

If funds, winnings, bonuses or credits are added to an account because of a technical, administrative, payment or calculation error, we may correct the account balance after reviewing the relevant records.

Users must not knowingly use or withdraw funds that were credited in error.

When an incorrect transaction is identified, related activity may be reviewed, reversed or adjusted where reasonably necessary.

9. Wagers and Game Participation

Users are responsible for reviewing the applicable game rules, wager limits, payout information and participation requirements before placing a wager.

• A wager is not confirmed until it has been accepted by the system
• Wagers may be rejected when there are insufficient funds, technical errors or account restrictions
• Once accepted, a wager may not be cancelled unless the applicable rules allow cancellation
• Results will normally be settled according to the recorded game result and applicable game rules
• Interrupted or incomplete sessions may be resolved according to the provider’s available records

Gambling outcomes are uncertain. Participation does not guarantee a win, return or particular result.

10. Game Rules

Individual games may have separate rules, payout tables, wager limits, features and technical requirements.

Users should review the information displayed within or alongside each game before participating.

Where these general Terms conflict with a specific game rule, the specific rule may apply to that game unless otherwise stated.

Questions regarding game rules may be submitted through the official support channels listed on our Contact Us page.

11. Return to Player Information

Certain games may display a theoretical Return to Player percentage provided by the relevant software or game provider.

Return to Player is a statistical calculation based on a large number of game rounds. It does not predict or guarantee the result of an individual wager, session or account.

12. Bonuses and Promotions

Bonuses, rewards and promotions may be governed by separate terms, eligibility requirements, validity periods, turnover conditions and withdrawal restrictions.

Unless otherwise stated:

• Promotional offers are limited to eligible accounts
• One promotion may be limited to one person, account, household, device, payment method or network
• Offers may not be transferred, exchanged or combined
• Certain games or wager types may contribute differently to promotional requirements
• Promotions may expire when requirements are not completed within the stated period

Promotional eligibility may be reviewed when duplicate accounts, coordinated activity, payment irregularities or attempts to obtain an unintended advantage are identified.

13. Prohibited Activities

Users must not misuse the website, an account, a payment service, promotional offer or game system.

Prohibited activities include:

• Creating or controlling unauthorised duplicate accounts
• Providing false or misleading identity information
• Using another person’s identity, account or payment method without authorisation
• Engaging in fraud, collusion, cheating or coordinated misuse
• Exploiting errors, delays, vulnerabilities or unintended system behaviour
• Using automated tools, scripts, bots or unauthorised software
• Attempting to interfere with the website, games, transactions or security systems
• Using the services for unlawful financial activity
• Abusing promotional offers or attempting to avoid promotional restrictions
• Attempting to bypass an active cooling-off period, self-exclusion or account restriction

14. Account Reviews and Restrictions

We may review account activity when we identify unusual transactions, suspected misuse, verification concerns, payment disputes, security risks or possible breaches of these Terms.

During a review, we may temporarily:

• Restrict account access
• Suspend deposits, participation or withdrawals
• Request additional information or documents
• Review related accounts, devices, payment methods or transactions
• Correct account balances affected by errors or prohibited activity

Restrictions should remain proportionate to the nature of the review and may continue until the relevant issue has been resolved.

15. Breaches and Enforcement

When a user breaches these Terms, we may take reasonable action based on the seriousness and circumstances of the matter.

This may include:

• Issuing a warning
• Cancelling or restricting promotional benefits
• Reversing transactions connected to an error or prohibited activity
• Suspending or closing an account
• Reporting suspected unlawful activity where required

Legitimate account balances should not be treated as automatically forfeited merely because an account has been suspended or closed. However, funds connected to fraud, chargebacks, errors or prohibited activity may remain subject to investigation, adjustment or applicable legal requirements.

16. Responsible Gambling

Gambling should remain a form of entertainment and should not be treated as a way to earn income, recover losses or solve financial difficulties.

Users are encouraged to set personal time and spending limits, monitor their activity and take a break when gambling begins affecting finances, relationships, work or wellbeing.

Information about available account restrictions, cooling-off options, self-exclusion and independent support can be found on our Responsible Gambling page.

View Responsible Gambling Information

17. Service Availability

We aim to maintain reasonable access to the website and its services, but continuous or uninterrupted availability cannot be guaranteed.

Access may be delayed, interrupted or unavailable because of:

• Scheduled maintenance
• Software or hardware failures
• Internet, telecommunications or payment-provider interruptions
• Cybersecurity incidents
• Events outside reasonable control
• Legal, regulatory or operational restrictions

We may modify, suspend or discontinue a feature, payment method, game or service when reasonably necessary.

18. Third-Party Services

The website may include games, payment systems, communication tools or links operated by third-party providers.

Third-party services may be subject to separate terms, privacy practices, processing times and availability requirements.

We are not responsible for third-party websites or services that are outside our reasonable control, although we may assist with enquiries relating to services accessed through an account.

19. Intellectual Property

Website content, branding, text, graphics, interfaces and other materials may be protected by copyright, trademark and other intellectual-property rights.

Users may access the website for personal use only. Content may not be copied, modified, distributed, sold, republished or commercially exploited without appropriate permission.

Third-party games, logos and content remain the property of their respective owners.

20. Disclaimers

The website and its services are provided subject to availability and the limitations permitted by applicable law.

We do not guarantee:

• Continuous or error-free access
• That every feature or payment method will always remain available
• That website information will always be free from minor errors or delays
• Any particular result, return or outcome from participation
• That third-party services will operate without interruption

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.

21. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect, incidental or consequential losses resulting from circumstances outside our reasonable control.

Users remain responsible for their decisions, account security, device security, payment information and compliance with applicable laws.

Any limitation of liability will be interpreted subject to mandatory consumer protections and other rights that cannot lawfully be restricted.

22. Account Closure

Users may request account closure by contacting customer support through an official channel.

Before closure is completed, we may need to:

• Verify the identity of the account holder
• Resolve pending transactions or withdrawals
• Complete security or compliance reviews
• Retain certain records where legally or operationally required

Account closure is different from self-exclusion. Users who need an immediate gambling restriction should review the Responsible Gambling page or contact support to request an appropriate restriction.

23. Complaints and Disputes

Users should contact customer support promptly when they believe an account, payment, wager or withdrawal has been handled incorrectly.

To help us review an enquiry, include:

• Your registered account information
• The relevant date and approximate time
• Transaction, wager or payment references
• A clear description of the issue
• Relevant screenshots or supporting information

We may request additional information before completing a review.

24. Changes to These Terms

These Terms and Conditions may be revised when services, procedures, security requirements or applicable obligations change.

The updated version will be published on this page together with a revised update date.

Where reasonably appropriate, significant changes may also be communicated through the website or an available account communication channel.

Continued use of the services after updated Terms take effect may indicate acceptance of the revised Terms, subject to applicable requirements.

25. Severability

If part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted.

The affected provision may be interpreted or adjusted only as much as necessary to make it valid and enforceable.

26. Governing Law and Jurisdiction

These Terms and Conditions will be governed by the laws identified in the final published version of this section, subject to any mandatory laws or protections that apply to the user.

Any dispute-resolution process and applicable court or regulatory jurisdiction should correspond with the actual legal entity responsible for providing the services.